Related FAQs
- Targets for Fragile State – How should performance targets be set, and how can performance be monitored when there is limited data availability and/or the quality of data is uncertain?
- Targets for Transition/Transformation States – In a more stable or advanced setting, how should performance targets be set, and how can performance be monitored when there is relatively limited data availability and/or the quality of data is uncertain?
- KPIs for Fragile States – What are the Key Performance Indicators (KPIs) for evaluating sector performance and how can they be used effectively by regulators? (For nations that are in the Criss or Rebuild and Reform stages)
- KPIs for Transition/Transformation States – What are the Key Performance Indicators (KPIs) for evaluation sector performance and how can they be used effectively by regulators? (For nations that are in Transition and Transformation stages)
- Incentives – What are the ways to incentivize service expansion, performance and cost containment when a utility’s assets have not been maintained, cash flows are weak, and management is unresponsive to “traditional” penalties?
- Public Participation – What are the most effective strategies for involving the public in regulatory issues?
- Addressing Improper Political Interference – How can persons performing regulatory functions or developing regulatory instruments protect their work from improper political interference while, at the same time, maintaining accountability to the political wishes of the population?